Augmented Reality Remote Assistance, uses AR and streaming videos to link the contact centre and headquarters to the customer’s home or the field where the work is being performed or where the problems have been raised. Remote Assistance, enables the service providers remotely solve hardware issues, seamlessly bridging the physical and virtual world with the help of AR (Augmented Reality).
For Instance, Mr. X is facing a problem with his newly purchased Sound System. He calls the technical support, the service assistance asks him a series of concerns. Mr. X tries his best to describe the service provider which function or part of the sound system isn’t working. Eventually, somehow they identify the problem. The assistance provider then verbally explains to Mr. X, steps he must take to resolve the issue. Considering they get lucky this time, the problem gets solved. But also sometimes chances are, they end-up being helpless. Unfortunately, the call ends with a failure and frustration.
Here, Remote Assistance Augmented Reality flashes-in as a saviour. The combination of Augmented Reality and Assistance Services in real-time, creates a powerful collaborative solution for remote guidance.
The Intellify, is contributing in this Remote Assistance Augmented Reality by helping out brands, developing and lending them the “Remote Assistance AR” solution that might help their customers and assistance services as a bridging platform. https://bit.ly/3jeji1E here you can see a demo version of how this remote assistance platform will connect and function.